Cancellation Policies

General Booking Conditions

  • We will give you a refund if we cancel a tour or activity because of unfavourable weather or sea conditions.
  • If you do not show up at the scheduled time at the designated location, we will consider it a no-show. Note that no refund will be given in that case.
  • By booking with us you agree to provide any personal medical information we ask for. Failing to do so may lead to you not being able to participate in the tour or activity that you booked. Note that if this happens, no refund will be given.

Particular Cancellation Policies

BERRY NAHA

Introductory diving
■ Snorkeling
Combo Package
Normal Season▪ Cancellations made before 7pm the day before the activity will be refunded in full.
Cancellations made after 7pm the day before the activity will be processed with a cancellation fee of JPY 3,000 per person for half-day tours and JPY 5,000 per person for full-day tours.
Introductory diving
■ Snorkeling
Combo Package
Group Bookings (10 people and above) &
High season:
・Golden Week: 2022/Apr/29-Mar/8
・Marine Day: 2022/July/16-18
・Obon festival: 2022/Aug/6-14
・Respect for the Aged Day: 2022/Sep/17-19
・Autumnal Equinox Day: 2022/Sep/23-25
▪ Cancellations made more than 14 days before the planned date will be refunded in full.
For cancellations made less than 14 days before the planned date will be processed with a cancellation fee of JPY 3,000 per person for half-day tours and JPY 5,000 per person for full-day tours.
Whale watching
■ Parasailing
Any season▪ Cancellations made before 7pm the day before the activity will be refunded in full.
Cancellations made after 7pm the day before the tour will be charged full amount.
Cruise charterOctober – June▪ Cancellations made more than 14 days before the planned date will be refunded in full.
▪ For cancellations made less than 14 days before the planned date we will retain 50% of the full charter fee.
▪ For cancellations made less than 7 days before the planned date, we will charge the full charter fee but refund the sum paid for the activities.
▪ For cancellations made after less than 3 days before the charter day, we will charge you both charter and activity fees in full and no refund will be given.
Cruiser charterJuly – September▪ Cancellations made more than 14 days before the planned date will be refunded in full.
▪ For cancellations made less than 14 days before the planned date, we will charge the full charter fee but refund the sum paid for the activities.
▪ For cancellations made after less than 7 days before the charter day, we will charge you both charter and activity fees in full and no refund will be given.

BERRY KISE & KANUCHA

All activitiesAny season▪ Cancellations made at least 4 days before the activity date will be refunded in full.
For cancellations made up to 3 days before the activity date we will refund 50% of the due amount.
For cancellations made on the day of the tour we will charge the full amount.

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